Support

Email support@moojam.ai. Write from the address you sign in with, so we can find your account. We read every message and usually reply within two working days.

I can't sign in

• Your code comes from login@mail.moojam.ai. If it hasn't arrived after a minute, look in spam or junk.
• A code works for 10 minutes. You can ask for a new one after a minute.
• Check you typed the same email address you used before. A different address means a different account.

Billing

• Open the account menu and choose Manage billing. We email you a code first, to check it's you.
• From there you can change your card, see invoices and cancel. Cancelling stops the next payment; your plan stays active until the end of the period you paid for.
• After your plan ends you can still open, play and download your projects.
• For a refund or a billing question, email us.

Deleting your data

• To delete one project, use My Projects.
• To delete your whole account, email us from the address you sign in with. We'll confirm before deleting. The Privacy notice says exactly what is deleted and what is kept.

Something inappropriate was made

Projects are built by AI models and can occasionally contain something unsuitable. Email us with the project's name and what you saw. We take these reports seriously and use them to improve Moojam.

Moojam isn't working

• If a project didn't build, try describing it a little differently. Your existing project is never changed by a failed attempt.
• If the whole site is down or very slow, we are alerted automatically. Try again in a few minutes.
• If it keeps happening, email us: what you were doing, roughly when, and the project's name.